Refund and Returns Policy

Refund and Returns Policy

Refunds & Returns Policy

Last updated: 05 January 2026

At Jokez & Wittees, all products are made to order. Please read this policy carefully before placing an order.

1. Made-to-Order Products

All items sold on our website are produced specifically for each order. Because of this:

We do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Design preference
  • Ordering the wrong item

Customers are responsible for reviewing product descriptions and size guides before purchasing.

This policy does not affect your statutory rights under UK consumer law.

2. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • Faulty
  • Damaged
  • Incorrectly printed
  • Not the item ordered

Please contact us within 14 days of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photographic evidence

Once the issue is reviewed and confirmed, we will offer:

  • A replacement, or
  • A refund (at our discretion)

3. Items Not Eligible for Refunds

Refunds will not be issued for:

  • Incorrect size chosen by the customer
  • Minor colour variations due to screen or printing differences
  • Wear and tear
  • Damage caused by misuse or improper care

4. Refund Processing

  • Approved refunds will be processed to the original payment method
  • Refund times depend on your payment provider
  • Shipping costs are non-refundable unless the item is confirmed faulty or incorrect

5. Cancellations

  • Orders cannot be cancelled or modified once production has begun
  • If you need to cancel an order, contact us immediately after purchase
  • Cancellation is not guaranteed

6. Contact Us

If you have any questions about this Returns Policy, please contact us using the details provided on our website.